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Tips for better search results. Ensure correct spelling and spacing - Examples: 'paper jam'. Use product model name: - Examples: laserjet pro p1102, DeskJet 2130. For HP products, enter a serial number or product number. Examples: HU265BM18V, LG534UA. For Samsung Print products, enter the M/C or Model Code found on the product label.

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Examples: “SL-M2020W/XAA”. Include keywords along with product name. Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Need help finding your product name, number or serial number? If you are using the HP Upgrade Assistant DVD, after successfully upgrading to Windows 7, do not connect to the Internet. Unplug the LAN cable, do not set up your wireless LAN, and do not connect to the Internet using a modem.

Connect to the Internet only after you have completed Phase 3: Post Install by running the HPUA icon on the desktop and have restarted your computer. This is necessary to prevent driver and software update conflicts that can arise between the HP Upgrade Assistant DVD, Windows Update and HP Update. If the process appears to stop at 'Transferring files and settings.' , then allow the computer to remain on overnight (approximately 12 hours). If the upgrade does not continue past this screen, shut down the system by holding the power button for 5 seconds. Then, turn the computer on and allow the upgrade process to roll back to Windows Vista. Try again, making sure to disconnect all peripheral devices except mouse, keyboard and monitor.

If the problem continues, see Microsoft's support articles or (in English).

To ensure you have the latest software, we recommend that you. Make sure you select the software that is intended for both your computer operating system and your printer model. The computer you are installing the printer software on must be connected to the same network you are connecting the printer to. Follow the on-screen instructions until you are prompted for Connection Type.

Select either ' Through the Network', ' Network', or ' Wireless' when prompted. The wording will depend on the version of software you are installing. In some cases the software may automatically find your wireless settings for you. Follow the on-screen directions to finish installing the software for your printer. If you have already connected the printer to your network and are now installing the software, the printer should be discovered automatically during the installation process. Note that the computer you are installing the software on must be connected to the same network as the printer. Sometimes the software has difficulty finding the printer over the network.

If this happens, you will have a chance to do an 'advanced search' for the printer using the printer's assigned IP address. You can find the IP address by printing either the Wireless Network Test report or a Network Configuration page.

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For printers with displays, the IP address should be shown on the display when the wireless ICON or button is touched. If this is a first time installation for a printer without a display and you are using the, the software will not find the printer on the network and you will be guided through creating a wireless connection for the printer.

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You will temporarily connect a USB cable between the printer and your computer. Do not connect the USB cable until the software instructs you. The computer you are installing the printer software on must be connected to the same network you are connecting the printer to.